Cancellation policy
In effect from 6 September 2026
This policy covers every booking made through IVY Residences. Bookings are paid in full at the time of booking. If you need to cancel, the refund depends on how far ahead of your check-in date you tell us. All dates and times are West Africa Time.
14 days or more before check-in
Full refund
You get the full amount back, less the Paystack fee charged to process the refund.
7 to 13 days before check-in
50% refund
Half of the total is refunded, less the Paystack fee charged to process the refund. The other half is retained.
Less than 7 days before check-in
No refund
No refund is due. This also applies to a no-show or an early check-out.
To cancel, contact IVY Residences with your booking reference. The cancellation takes effect when we confirm it, not when you send the message.
If IVY Residences cancels your booking for any reason, you get a full refund of everything you paid, including the processing fee. We will give as much notice as we can and help you move to another date or another residence.
Paystack charges a fee to process a refund. For guest cancellations this fee is taken from the amount returned to you. IVY Residences does not keep it.
Moving your dates is not a cancellation. Ask us about a date change. It depends on availability and the rate for the new dates.
Refunds go back to the card or account used to pay. Banks usually take 5 to 10 working days to show the money.
Questions about a booking? Contact IVY Residences with your booking reference.