Privacy policy

Depending on what you do, we may use your name, email address, optional phone number, account sign-in details, booking dates, guest count, requested services, communications you send us, and the status and reference of payments. We also receive basic profile information from Google, such as your name and email address, if you choose Google sign-in when that option is available.

Payment card details are handled by the payment provider during checkout. IVY receives payment and transaction information needed to confirm and support a booking; we do not ask you to send card details by email or chat.

Our website uses the session and browser storage needed to keep sign-in secure and provide the functions you request. If you disable that storage, account and booking features may not work correctly.

We use information to create and secure accounts, connect an account to its matching guest record, provide quotes, manage booking requests and confirmed stays, coordinate requested services, record payment status, answer support questions, and meet legal or accounting obligations.

We use information only for the purposes described here or a compatible purpose explained to you. We do not use Google account data for advertising, and choosing Google sign-in does not give IVY access to your Google password.

Information is available to the IVY personnel who need it to administer your account or stay. We use service providers to host and operate the website and database, authenticate accounts, and process payments. These providers process information to provide their services under their own terms and safeguards. A property partner is not given your private guest identity or payment rows through the partner portal.

We may disclose information when required by law, to protect a person or the service, or as part of a business transfer subject to appropriate safeguards. We do not sell your personal information.

IVY currently uses Cloudflare for website hosting, Supabase for account authentication and the booking database, Google when you choose Google sign-in, and Paystack when a Paystack checkout is available. Email, WhatsApp, and browser-push delivery are not currently connected for guest communications.

We keep account, booking, and transaction records for as long as needed to provide the service, resolve disputes, maintain required business records, and meet legal obligations. When information is no longer needed, we will delete it or remove identifying details where reasonably possible. Some backup or provider records may remain for a limited period under the provider's normal retention process.

You may ask us to close an account or delete information. We may need to retain specific booking or transaction records where law or a legitimate operational need requires it; if so, we will explain the reason.

You can ask to access or correct your personal information, request deletion or restriction where applicable, object to certain processing, withdraw consent where processing relies on consent, and request a portable copy where available. You can also contact the Nigeria Data Protection Commission if you believe your data-protection rights have not been respected. These rights are subject to applicable law and to records IVY is required to retain.

To make a request, email ajayioluwalana@gmail.com with “IVY privacy request” in the subject. We may ask for information needed to verify your identity before responding.

We use access controls and service-provider security features designed to protect information. No internet service can promise absolute security, so please use a unique password and tell us promptly if you believe your account has been accessed without permission.

This guest booking service is intended for people able to enter a booking agreement. It is not designed for children to create accounts independently. A parent or guardian arranging a stay should contact IVY about information concerning a child.

We may update this notice as the service changes. The latest version and its effective date will appear on this page. For privacy questions or requests, contact IVY at ajayioluwalana@gmail.com.

For details specific to a reservation, also read the booking terms and the policy presented for that stay.